Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Introduction ===== This page is designed to help users update their existing install of SMS to the 8.91 version.This does not require the assistance of Cyrious Support in most cases. __**NOTE**: This process may take between 2-4 hours to complete__. ===== Steps to Update ===== ==== Download the Update ==== All program updates are available on the Cyrious Customer Website located at [[http://www.cyrioussoftware.com]]. To download those updates please follow the steps below. - Visit [[http://www.cyrioussoftware.com]] - Log into the website with your username and password. * If you do not know your password click the link [[http://private.cyrioussoftware.com/forgotpassword.aspx|Forgot ID/Password?]] - Once logged into the website click on **Tech Support**, then click on **Downloads** in the gray navigation bar. - In the **SMS Downloads** section, click the **SMS 8.91 Update** link. This will bring you to the Update SMS page. - On this page you have multiple links to choose from: * **What's New?** - This is an overview of the major changes and features included in SMS 8.91 * **System Specs** - The recommended SMS minimum hardware specifications * **Instructions** - A PDF version of the information located on this wiki article * **Download** - The actual SMS 8.91 Update.exe file - Please note your Install Code that is displayed on the page. This will be needed during your update process. - Click the **Download** button when you are ready. * Ensure that you **Save** the file to your server (computer running the SSLIP) ==== Prepare for Update ==== - Close SMS on all computer systems - Shutdown the Cyrious SSLIP, located on the server * Right-click the SSLIP icon located by the system clock and select the **Shutdown** option - Create a backup of your Cyrious database * The default database location for Cyrious SMS is C:\Program Files\Cyrious\SMS\Data - Ensure you will be able to restart your computer when the installation is complete, as you will be asked to do this. - Set up Sharing the Cyrious Folder - Navigate to the **C:\Program Files (x86)\Cyrious** (or **C:\Program Files\Cyrious**) folder. - Click the **Alt** key - Click on **Tools**, then **Folder Options** - Click the **View** tab - Click the **Show hidden files, folders, or drives** radio button - Uncheck the **Hide extensions for known file types** - Scroll down and uncheck the **Use Sharing Wizard (Recommended)** - Right click on the Cyrious folder and choose Properties. - Click on the **Sharing** tab - Click the **Advanced Sharing** button - The file should be shared as Cyrious$. This is usually already done. - Click on the Permissions Folder - If not already in the List, add the **Everyone** user. - Set the Everyone user to have **Full Control**. - Click OK to close the sharing folder. - Click OK to close the Advanced Sharing Folder - Set up the Security permissions - Click on the **Security** tab. - Click the Edit button - Ensure the Allow Full Control checkbox is checked on all the groups or user names except the Creator Owner - Click Apply - Click the Advance Button - Click the Change Permissions button - Uncheck the Include inheritable permissions from this object's parent (or click the button to remove inheritance - Click the Remove button - Ensure there is Everyone at the top and there is Users and TrustedInstaller below Everyone - Highlight and remove all other users - Click the Apply button - Check the Include inheritable permissions for this object's parent and Replace all child object permissions with inheritable permissions from this object checkboxes - Click the Apply button - Click the Yes button - Click the OK button - Click the OK button - Click the OK button - Close the properties window. ==== Install the Update ==== - Double-click the file named "SMS 8.91 Update.exe" to begin the setup procedure. * You may be prompted by User Account Control to allow the following program to make changes to this computer. Click **Yes** to continue. {{::2015-01-15_11_38_32-10.0.2.2_-_remote_desktop_connection.png?nolink&370|}} - You will then choose the option for "Install/Repair Server". Click Install to continue. {{::2015-01-15_11_39_36-10.0.2.2_-_remote_desktop_connection.png?nolink&306|}} - Choose the "Update Cyrious SMS" option. Click **Next** to continue {{::2015-01-16_17_07_12-10.0.2.2_-_remote_desktop_connection.png?nolink&555|}} - The Cyrious Installer is now ready. Click **Next** to continue. {{::2015-01-13_10_32_08-10.0.2.2_-_remote_desktop_connection.png?nolink&552|}} - Enter in your User Name and Company name. Click **Next** to continue. {{::2015-01-13_10_34_45-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Choose the setup type to install. Click **Next** to continue. * **Note:** You may only have one option available. {{::2015-01-13_10_36_58-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Select the franchise type to install. Click **Next** to continue {{::2015-01-19_16_27_54-10.0.2.2_-_remote_desktop_connection.png?nolink&555|}} - Enter your password into the space provided. Click **Next** to continue {{::2015-01-13_10_48_24-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - Select the region type to install. Click **Next** to continue. {{::2015-01-13_10_58_49-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Locate the destination folder that hosts your Cyrious data. Click **Next** to continue. * Click **Browse** if the location shown needs to be corrected. {{::2015-01-13_11_02_54-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Select the Program Folder you would like SMS to be associated with. Click **Next** to continue. {{::2015-01-13_11_20_12-10.0.2.2_-_remote_desktop_connection.png?nolink&552|}} - SMS is now ready to update to 8.91. Click **Next** to continue. {{::2015-01-13_11_23_49-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Please wait while the installation is completed. {{::2015-01-13_11_30_34-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} - Setup will now ask you to restart your computer. * Select "Yes, I want to restart my computer now.", and click **Finish** to continue. {{::2015-01-13_11_34_39-10.0.2.2_-_remote_desktop_connection.png?nolink&554|}} ==== After the Install ==== - After your computer is restarted you may see additional prompts as shown below. Click **Yes** to continue. {{::2015-01-15_12_10_38-10.0.2.2_-_remote_desktop_connection.png?nolink&372|}} <html><div style="margin-left: 20px;"> These are the additional programs needed to run SMS 8.91. </div></html> {{::2015-01-15_12_12_44-10.0.2.2_-_remote_desktop_connection.png?nolink&372|}} - At this point your SSLIP should be up and running as well as C3S. You may now start SMS. {{::2015-01-15_12_40_47-cyrious_sms.png?nolink&|}} - When you start up SMS for the first time after the update you will receive a notice that you will need to backup your data before continuing. Click **Yes** to continue. {{::2015-01-15_12_16_05-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} * If you don’t have your backup location set, go ahead and do that now. Click **OK** to continue. {{::2015-01-15_12_20_36-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - Click **OK** when you receive the message that your backup is complete. {{::2015-01-15_12_23_01-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - SMS will now apply a few changes to your database to make it compatible with 8.91. {{::2015-01-15_12_24_02-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} * This may take a few minutes, so please wait patiently during this time. - You will eventually be asked to provide a password for your C3S Host. Click **OK** to continue. {{::2015-01-15_12_30_08-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - Type in the password you would like to use for encrypting your credit card numbers. Click **OK** to continue. {{::2015-01-15_12_31_11-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - As C3S triple encrypts your credit information, you will also be asked for a short phrase. Click **OK** to continue. {{::2015-01-15_12_33_57-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - Your password will be updated successfully. Click **OK** to continue. {{::2015-01-15_12_35_42-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} - SMS will now be ready to launch. Congratulations on your update! {{::2015-01-15_12_38_45-10.0.2.2_-_remote_desktop_connection.png?nolink&|}} ===== Update Data and Configure PCI Security ===== - Run SMS. - You will be prompted to backup the database on the first run. Click Yes to continue. - If your backup location is not set up or is invalid, you will have to set that up now. Then click OK to continue. - Click OK when prompted when the backup is complete. - SMS will now apply changes to your database to make it compatible with 8.91. - This may take between 5 and 60 minutes depending on the size of your database and the speed of your computer. - Do not kill the update during this process. If you are still waiting after 90 minutes, please call technical support. - You will eventually be asked to provide a password for your C3S Host. - Click OK to continue. - Type in ANY password you would like to use for encrypting your credit card numbers. You do NOT need to remember this - it is simply so that every customer has unique encryption on their credit card information. - Click OK to continue. - You will be prompted for second C3S Host password. - Click OK to continue. - Type in ANY password you would like to use for encrypting your credit card numbers. You do NOT need to remember this - it is simply so that every customer has unique encryption on their credit card information. - Click OK to continue. - Your SMS upgrade is complete **Note: DO NOT delete the old backed up .mdb files (you can identify them as they have a date added to the name) in the SMS folder. If you do anything to them, create a new folder that is called DO NOT DELETE in the SMS folder and paste the backed up .mdb files in there**