Introduction
This page is designed to help users update their existing install of SMS to the 8.91 version.This does not require the assistance of Cyrious Support in most cases.
NOTE: This process may take between 2-4 hours to complete.
Steps to Update
Download the Update
All program updates are available on the Cyrious Customer Website located at http://www.cyrioussoftware.com. To download those updates please follow the steps below.
- Log into the website with your username and password.
- If you do not know your password click the link Forgot ID/Password?
- Once logged into the website click on Tech Support, then click on Downloads in the gray navigation bar.
- In the SMS Downloads section, click the SMS 8.91 Update link. This will bring you to the Update SMS page.
- On this page you have multiple links to choose from:
- What's New? - This is an overview of the major changes and features included in SMS 8.91
- System Specs - The recommended SMS minimum hardware specifications
- Instructions - A PDF version of the information located on this wiki article
- Download - The actual SMS 8.91 Update.exe file
- Please note your Install Code that is displayed on the page. This will be needed during your update process.
- Click the Download button when you are ready.
- Ensure that you Save the file to your server (computer running the SSLIP)
Prepare for Update
- Close SMS on all computer systems
- Shutdown the Cyrious SSLIP, located on the server
- Right-click the SSLIP icon located by the system clock and select the Shutdown option
- Create a backup of your Cyrious database
- The default database location for Cyrious SMS is C:\Program Files\Cyrious\SMS\Data
- Ensure you will be able to restart your computer when the installation is complete, as you will be asked to do this.
- Set up Sharing the Cyrious Folder
- Navigate to the C:\Program Files (x86)\Cyrious (or C:\Program Files\Cyrious) folder.
- Click the Alt key
- Click on Tools, then Folder Options
- Click the View tab
- Click the Show hidden files, folders, or drives radio button
- Uncheck the Hide extensions for known file types
- Scroll down and uncheck the Use Sharing Wizard (Recommended)
- Right click on the Cyrious folder and choose Properties.
- Click on the Sharing tab
- Click the Advanced Sharing button
- The file should be shared as Cyrious$. This is usually already done.
- Click on the Permissions Folder
- If not already in the List, add the Everyone user.
- Set the Everyone user to have Full Control.
- Click OK to close the sharing folder.
- Click OK to close the Advanced Sharing Folder
- Set up the Security permissions
- Click on the Security tab.
- Click the Edit button
- Ensure the Allow Full Control checkbox is checked on all the groups or user names except the Creator Owner
- Click Apply
- Click the Advance Button
- Click the Change Permissions button
- Uncheck the Include inheritable permissions from this object's parent (or click the button to remove inheritance
- Click the Remove button
- Ensure there is Everyone at the top and there is Users and TrustedInstaller below Everyone
- Highlight and remove all other users
- Click the Apply button
- Check the Include inheritable permissions for this object's parent and Replace all child object permissions with inheritable permissions from this object checkboxes
- Click the Apply button
- Click the Yes button
- Click the OK button
- Click the OK button
- Click the OK button
- Close the properties window.
Install the Update
- Double-click the file named “SMS 8.91 Update.exe” to begin the setup procedure.
- You may be prompted by User Account Control to allow the following program to make changes to this computer. Click Yes to continue.
- You will then choose the option for “Install/Repair Server”. Click Install to continue.
- Choose the “Update Cyrious SMS” option. Click Next to continue
- The Cyrious Installer is now ready. Click Next to continue.
- Enter in your User Name and Company name. Click Next to continue.
- Choose the setup type to install. Click Next to continue.
- Note: You may only have one option available.
- Select the franchise type to install. Click Next to continue
- Enter your password into the space provided. Click Next to continue
- Select the region type to install. Click Next to continue.
- Locate the destination folder that hosts your Cyrious data. Click Next to continue.
- Click Browse if the location shown needs to be corrected.
- Select the Program Folder you would like SMS to be associated with. Click Next to continue.
- SMS is now ready to update to 8.91. Click Next to continue.
- Please wait while the installation is completed.
- Setup will now ask you to restart your computer.
- Select “Yes, I want to restart my computer now.”, and click Finish to continue.
After the Install
- After your computer is restarted you may see additional prompts as shown below. Click Yes to continue.
- At this point your SSLIP should be up and running as well as C3S. You may now start SMS.
- When you start up SMS for the first time after the update you will receive a notice that you will need to backup your data before continuing. Click Yes to continue.
- If you don’t have your backup location set, go ahead and do that now. Click OK to continue.
- Click OK when you receive the message that your backup is complete.
- SMS will now apply a few changes to your database to make it compatible with 8.91.
- This may take a few minutes, so please wait patiently during this time.
- You will eventually be asked to provide a password for your C3S Host. Click OK to continue.
- Type in the password you would like to use for encrypting your credit card numbers. Click OK to continue.
- As C3S triple encrypts your credit information, you will also be asked for a short phrase. Click OK to continue.
- Your password will be updated successfully. Click OK to continue.
- SMS will now be ready to launch. Congratulations on your update!
Update Data and Configure PCI Security
- Run SMS.
- You will be prompted to backup the database on the first run. Click Yes to continue.
- If your backup location is not set up or is invalid, you will have to set that up now. Then click OK to continue.
- Click OK when prompted when the backup is complete.
- SMS will now apply changes to your database to make it compatible with 8.91.
- This may take between 5 and 60 minutes depending on the size of your database and the speed of your computer.
- Do not kill the update during this process. If you are still waiting after 90 minutes, please call technical support.
- You will eventually be asked to provide a password for your C3S Host.
- Click OK to continue.
- Type in ANY password you would like to use for encrypting your credit card numbers. You do NOT need to remember this - it is simply so that every customer has unique encryption on their credit card information.
- Click OK to continue.
- You will be prompted for second C3S Host password.
- Click OK to continue.
- Type in ANY password you would like to use for encrypting your credit card numbers. You do NOT need to remember this - it is simply so that every customer has unique encryption on their credit card information.
- Click OK to continue.
- Your SMS upgrade is complete
Note: DO NOT delete the old backed up .mdb files (you can identify them as they have a date added to the name) in the SMS folder. If you do anything to them, create a new folder that is called DO NOT DELETE in the SMS folder and paste the backed up .mdb files in there